TY - BOOK AU - Pyzdek ,Thomas AU - Keller ,Paul TI - The handbook for quality management : : A complete guide to operational excellence / SN - 9780071799249 (alk. paper) AV - TS156 .P9875 2013 PY - 2013/// CY - New York : PB - McGraw-Hill , KW - Quality control KW - LCSH KW - Reliability (Engineering) N1 - Includes bibliographical references (pages 455-464) and index ER -