Managing Quality : Integrating the Supply Chain /
S. Thomas Foster
- Four Edition
- Boston : Prentice Hall , 2017
- xxv , 519 Pages ; 26 cm
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.