Wirtz , Jochen <br/><br/>
Essentials of Services Marketing /  
Jochen Wirtz , Christopher Lovelock 
 - Third edition 
 - Harlow :   Pearson Education Limited ,   2018 
 - 670 pages :   Illustrated ;   24 cm 
<br/><br/> Includes index 
<br/><br/>Includes bibliographic references 
<br/><br/> Essentials of Services Marketing, 3rd Edition is meant for courses directed at undergraduate and polytechnic students, especially those heading for a career in the service sector, whether at the executive or management level. It delivers streamlined coverage of services marketing topics with an exciting global outlook with visual learning aids and clear language. It has been designed so that instructors can make selective use of chapters and cases to teach courses of different lengths and formats in either services marketing or services management 
<br/><br/><label>ISBN: </label>1292089954 9781292089959 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing
<br/><br/><label>LC Class. No.: </label>HD9980.5  / W57 2018