| 000 | 01295nam a2200265 i 4500 | ||
|---|---|---|---|
| 003 | EG-NbEJU | ||
| 005 | 20241120221533.0 | ||
| 008 | 240706s2011 nyu gr 000 0 eng d | ||
| 020 | _a9780071289276 | ||
| 040 |
_aEG-NbEJU _beng _cEG-NbEJU _dEG-NbEJU |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F58 2011 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService Management : _bOperations , Strategy , Information Technology / _cJames Fitzsimmons, Mona Fitzsimmons |
| 250 | _aSeventh Edition | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2011 |
||
| 300 |
_a541 pages ; _c24 cm |
||
| 500 | _aIncludes index. | ||
| 520 | _aService Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 |
_aFitzsimmons, Mona _eCo-author |
||
| 901 | _aنورهان | ||
| 902 | _aENG_03_ (2042) | ||
| 942 |
_2lcc _n0 _cBK |
||
| 999 |
_c4716 _d4716 |
||